Oncor
Based in: Terrell, Texas
Oncor powers knowledge. Request new service if moving or building. Oncor provides alerts, outage maps, resolves power and streetlight outages, and downed lines.
Your local starting point
Electric Service & Outage Help for the Josephine Area
Get to the right electric service contact for your address and task. Use Oncor’s official resources to check service territory, report an outage, or ask about a new connection where applicable. Confirm who handles your location and keep your request details available for follow-up.
What do you need help with?
Checking an outage
Use the responsible utility’s official reporting and status tools for your address.
Planning new service
Share the address, project stage, and timing and ask which connection process applies.
Finding the right utility
Check service territory before directing an address-specific request to Oncor.
Make a connection
Get to know this member.
1 member to exploreContact businesses directly to confirm service area and availability.
A little preparation goes a long way
Find the contact for your address and request
Your next step depends on whether you need outage information, help with a new connection, or another service inquiry. Oncor’s official website provides a service territory lookup, outage reporting, and information for new or changing electrical service. Confirm that Oncor is the appropriate contact for your address before submitting a request. Have the location and a clear description ready so the request can be directed to the right process.
Use official updates and keep track of your request
For an outage in Oncor’s service territory, use its reporting tools and check its outage map or status information for updates. Save any confirmation or reference supplied. For a construction or connection inquiry, explain the site, project stage, and timing, then ask which documents and coordination are needed. Follow the instructions for your specific request and confirm who handles the next step. Keep current contact details with the request so the responsible team can reach you.
Good questions. A clearer next step.
Before you reach out.
A few things to know as you explore your options.
Does Oncor serve every Josephine-area address?
Confirm your specific address through Oncor’s service territory information or direct contact. Do not assume coverage from the city name alone.
Where can I report or check an outage?
For an address served by Oncor, use the outage reporting and status resources on its official website. Its official outage contact number is 888-313-4747.
What should I prepare for a new connection inquiry?
Have the address, project type, stage, and intended timing ready. Ask Oncor which information and steps apply to the site.
Keep it local
What else is on your list?
Discover more businesses and services through your Chamber.